ChemLevel for operators
What the app knows about your plant, who can see it, and the handful of things that are yours to get right.
Last updated: October 31, 2026
What does ChemLevel know about our plant?
Everything you put into it, which adds up to more than it feels like one reading at a time. It holds your plant’s name and address, every chemical on site and how much of each, cylinder weights position by position, every reading and usage entry with the date and who logged it, orders placed and what each load cost, and problems flagged during a round. If your plant uses lab inventory, it also holds the lab orders you import: the items, how many, and what each cost. It doesn’t keep the confirmation itself. That’s read on your device and thrown away, and only the item, quantity and price are saved.
Entries are recorded against the person who made them. That lets a supervisor ask “was this the 6am round or the swing shift?” when a number looks odd. It isn’t there to check up on anyone, but you should know about it.
Who can see it?
Your organization, and nobody else’s. Another utility using ChemLevel can’t see your site, and you can’t see theirs. The database itself enforces that separation.
Inside your organization, each person has one of five roles. Owners and chief operators see every plant and run the account. Supervisors see everything about the plants they’re assigned to. Buyers see every plant’s orders, deliveries and budgets. Operators see the plant and can log rounds. An owner or chief operator decides, person by person, whether an operator sees costs, budgets and usage reports.
A supervisor sets up chemicals, tanks and thresholds at their plants, and invites and removes the operators there. Owners and chief operators can do that anywhere, and also handle the account: billing, adding plants, who sees budgets, and clearing someone’s two-factor. At a small plant one person is often the owner and does it all. At a larger utility, a buyer in the office may handle orders and budgets without touching the plant’s setup.
If your utility runs more than one plant, you may be assigned to some of them and not others. A plant you’re not assigned to doesn’t appear anywhere for you. It isn’t in the site list, and its chemicals and readings aren’t in your reports. That’s how you were set up, and an owner or chief operator at your organization can change it.
Supervisors and operators see only the plants given to them, and a plant added later is given to them by hand. If your utility has one plant it never comes up. If you expected to see another plant and can’t, ask an owner or chief operator before assuming something is broken.
Why turn on two-factor, and what if I lose my phone?
With two-factor on, signing in needs a six-digit code from an app on your phone as well as your password. It’s optional, but we recommend it. An account here can see what chemicals are on site, how much of each, and when the next truck arrives. You wouldn’t read that out to a stranger who called.
To turn it on, go to Settings, then Security, then Set up. Scan the square with an authenticator app, or type the key underneath it. Then enter the six-digit code the app shows you.
There are no backup codes. If you lose the phone with the authenticator on it, you can’t get yourself back in. An owner or chief operator at your own organization clears the second factor from your account, and only another owner can clear an owner’s. Then you sign in with your password and set it up again.
Keep the authenticator somewhere you’ll still have it. Make sure at least one owner or chief operator has two-factor on as well. If none of them do, nobody at your plant can clear it for you. Invited back after leaving? If you were a member of the organization inviting you back, and belong to or are invited by no other, its owner or chief operator can clear it before you accept. Otherwise, contact us.
Can we get our own data out?
Yes, any time, without asking anyone. Go to Settings, then Data, then Export all data. You get your organization’s records as one file, stamped with who exported it and when. It holds every reading, usage entry, order, delivery and flagged problem, for every plant in service that you can see. Costs and budgets are in it only if you can see them in the app.
Use it for a records request, a retention schedule, or to hand an inspector the underlying entries instead of a summary.
Can I get in from outside the US?
No. The app only accepts connections from US addresses, which keeps a lot of automated attack traffic away from the sign-in screen. This also means you can’t sign in while you’re outside the US, even with the right password and code.
If you’ll be away and might need to check the plant, tell your supervisor before you go. A corporate VPN can lock you out the same way if it routes your connection outside the country.
How much should I trust the forecasts?
Treat them as a good second opinion. ChemLevel projects when to reorder from what has been logged, so it’s only as good as the rounds behind it. It doesn’t know what you know. It can’t see that you’re running a filter backwash tomorrow, that the raw water turned, or that a feed pump has been off for two days.
If a number looks wrong against the gauge in front of you, the gauge is right. Log what you read. Everything the app works out starts from your readings, and a forecast built on a tidied-up number is worse than no forecast.
Between readings, the level on screen is an estimate run forward from your last reading, which is named under the gauge. What you log replaces it. The Log screen doesn’t show you what it expects while you type. If your reading is well away from the estimate, the app points that out once you’ve entered it.
ChemLevel doesn’t control anything. It doesn’t open a valve, start a pump, or change a dose. It’s a record and a projection, and it doesn’t replace the regulatory records your state requires you to keep.
What if something looks wrong?
Tell us. Report a forecast that disagrees with the plant, a number that reads strangely, or a screen that won’t do what you need. Reports like that are the fastest way the app gets better at your plant. Take questions about your account or your plant’s setup to your supervisor first. Send anything about the app itself to info@chemlevel.com.
In the meantime, run the plant the way you know how. Nothing in ChemLevel should ever be the reason a tank runs dry or a cylinder goes unchanged.