Delete your ChemLevel account

Last updated: October 31, 2026

1. Three different things, and which one you want

These are three separate actions. Leaving and deleting affect only you. Closing affects the whole plant.

• Leave this organization takes you off the roster. You keep your ChemLevel login and can be invited again later. The plant’s records are not affected, because they belong to the organization.
• Delete your account removes your login: your email address, your password, and any two-factor authentication set up on it. It also takes you off every organization’s roster. The plant’s records are still not affected. Choose this one if you want to be removed from ChemLevel entirely.
• Close this account ends the organization. Every site, chemical, tank, reading, delivery and budget it holds is deleted 30 days later, or on the date already set if its trial or plan has already ended. So are the logins of everyone on it who does not belong to another organization. Only owners and chief operators can do this, and an active subscription has to be canceled first, so billing stops with it.

Deleting your account will be refused while you are the last owner or chief operator of an organization. The message will say which one. Otherwise the plant would be left with nobody who can run the account. Make someone else an owner or chief operator first, or close that organization instead.

2. Deleting your account in the app

Open Settings, scroll to Leaving ChemLevel, and choose Delete your account. A confirmation opens that says what will be removed. Type the email address on the account, then choose Delete your account again. Nothing is deleted until you do. Cancel leaves everything as it was.

Once it completes, you are signed out on that device and the account no longer exists. There is no undo and no recovery window. Deleting a login takes effect immediately. Closing an organization is different. It keeps the organization’s data for 30 days, or until the date already set if its trial or plan has already ended.

3. If you cannot sign in

You do not need the app, and you do not need to reinstall it. Email info@chemlevel.com from the address on the account, and ask us to delete it. Please include:

• the email address the account uses;
• the name of the utility or plant, if you know it, so we can find the right record.

We will verify the request against our records before acting on it. We may ask you to confirm something only the account holder would know. We respond within one month, and usually far sooner. If you are asking us to delete an entire organization and not only your own login, we will first confirm that you are entitled to make that decision.

4. What is deleted, and when

Deleting your account immediately removes:

• your login: email address, password, and any two-factor authentication enrolled on it;
• your membership of every organization, so your name stops appearing on any team list.

The plant’s operational record stays: readings, deliveries, orders, budgets and maintenance notes. These belong to the organization, and a utility’s chemical history should not disappear because one operator moved on. The link to you is removed, so entries you made are no longer attributed to anybody.

To delete the plant’s data as well, an owner or chief operator can choose Close this account on the same screen. It deletes everything the organization holds after a 30-day recovery window. If the organization’s trial or plan has already ended, that happens on the date already set instead (see Data retention and deletion).

5. What is kept, and why

• Billing and tax records: retained as long as tax and accounting law requires, typically seven years, even after the account is deleted. We cannot delete these on request.
• Support correspondence: if you have emailed us, that history is retained while it remains useful and reviewed periodically.
• Backups: deleted data may remain briefly in encrypted backups until those expire on their normal cycle.

The Privacy Policy has the full picture, including what we collect and who processes it. If you are in the EEA, the UK or Switzerland, your right of erasure and your other rights are set out under Your rights.